Privacy Policy

1. Introduction

Welcome to Digilance Infotech (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us through our website, communications, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an inquiry, request a quotation, engage our services, or communicate with our team.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

When you contact us, request a quotation, or engage our services, we may collect:

• Full name
• Email address
• Phone number
• Company or business name
• Business address
• Job title or professional details, where relevant
• Any other information you voluntarily provide

2.2 Project and Business Information

To provide our services, we may collect information related to your project requirements, business processes, technical specifications, website content, application requirements, and other materials you choose to share with us.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent on our website
• Referring website or source
• Website usage and diagnostic information

2.4 Communication Information

We may retain communications you send through contact forms, email, telephone, messaging platforms, or other business communication channels to respond to inquiries and maintain project records.

3. How We Use Your Information

We may use the collected information to:

• Respond to inquiries and consultation requests.
• Prepare quotations, proposals, and project estimates.
• Provide website development, software development, consulting, and other IT services.
• Communicate about project progress, requirements, payments, and support.
• Manage client relationships and business operations.
• Maintain, secure, and improve our website and services.
• Analyze website performance and user experience.
• Send relevant business updates or marketing communications where permitted by applicable law.
• Detect, investigate, and prevent fraud, security incidents, or unauthorized activities.
• Comply with applicable legal and regulatory obligations.

We use personal information only for purposes that are lawful and appropriate to our business activities.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve performance.

Third-party services, such as website analytics or advertising platforms, may also use cookies or similar technologies where enabled.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features. For more detail, see our Cookie Policy.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share information in the following circumstances:

• Service providers: With trusted providers that support our website hosting, cloud infrastructure, email, analytics, payment processing, or business operations.
• Project delivery: With authorized employees, contractors, or collaborators who need the information to perform agreed services.
• Legal obligations: When disclosure is required by applicable law, a court order, or a lawful request from an authorized authority.
• Security and protection: When reasonably necessary to protect our rights, property, systems, clients, or others from fraud, security threats, or unlawful activities.
• Business changes: In connection with a merger, restructuring, acquisition, or transfer of business assets, subject to applicable law.

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and only for authorized purposes.

6. Third-Party Services and Links

Our website or services may use or link to third-party platforms, including hosting providers, analytics tools, payment gateways, communication platforms, and external websites.

These third parties may process information according to their own privacy policies and terms. Digilance Infotech does not control the privacy practices of independent third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to those providers.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and our service arrangements, these measures may include access restrictions, authentication controls, secure hosting, backups, and appropriate data-handling procedures.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Clients are responsible for ensuring that credentials, confidential materials, and access details shared with us are accurate and provided through appropriate channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and project records, resolve disputes, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements and legitimate business needs.

9. Client Projects and Confidential Information

We understand that software development and IT projects may involve confidential business information, source code, customer records, credentials, and other sensitive materials.

We handle such information in accordance with our agreed contractual obligations and applicable law. We do not intentionally publish or disclose confidential client materials for promotional purposes without appropriate authorization, unless disclosure is legally required.

Clients should avoid sharing unnecessary personal or sensitive information and should use secure channels for transmitting confidential materials.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities, where applicable.
• Opt out of marketing communications.
• Raise a complaint with the appropriate authority where available under applicable law.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request.

Withdrawing consent does not affect processing lawfully carried out before the withdrawal, and certain information may need to be retained where required by law.

11. Marketing Communications

We may send service-related communications, project updates, or business information relevant to your inquiry or engagement with us.

Where required, we will obtain consent before sending promotional communications. You may opt out of marketing emails by following the unsubscribe instructions in the message or contacting us directly.

Opting out of promotional messages will not prevent us from sending essential communications relating to an active project, service, transaction, or legal obligation.

12. International Data Transfers

Some of our service providers may store or process information on servers located outside your state or country.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws and any relevant contractual requirements.

13. Children's Privacy

Our website and business services are intended for businesses, professionals, and individuals who can lawfully use our services. We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to exercise your applicable privacy rights, please contact us:

• Company: Digilance Infotech
• Email: info@digilanceinfotech.com
• Website: https://digilanceinfotech.com
• Location: Surat, Gujarat, India

We will review and respond to privacy-related requests in accordance with applicable laws.